![]() Provide support and training for new or junior members of the team.Promote a quality culture and engage in continuous improvement projects within the service centre. ![]() In conjunction with finance department, liaise with customer to ensure timely payment of invoices and work to resolve any queries.Liaise with field service team to ensure that they are fully up to date with clients site requirements.Maintain the dates in ERP system and other forecasting tools relating to project milestones.Liaise with engineering to ensure drawings and engineering documentation are available to meet project milestones.Overall responsibility for project profitability.Production of reliable invoicing and gross profit forecasts for assigned projects.Attend client meetings as required and provide pro-active communication on job status and requirements to meet customer's expectations.Develop and maintain strong relationships with customers and suppliers in order to reduce commercial risk and to maximize future business opportunities.Developing and maintaining relationships and interfaces with other key functions so as to drive all aspects of Engineering, Procurement and Production.Work with procurement and operations to ensure that refurbished and bought out parts will be available to meet project timeline.Ensure this documentation is submitted to the customer in a timely manner Work closely with the Quality team to ensure that all necessary and relevant quality documentation is available in line with customer requirements.Ensuring that timely client and internal kick off meetings are arranged and that all relevant project handover documentation is completed and distributed to relevant personnel.Evaluate customer requirements to ensure that the company is able to satisfy customer needs in terms of both service/product and pricing for tenders.Ensure that tenders are prepared in a timely and professional manner in-line with customer requirements and company commercial procedures (inc.Overall responsibility for all assigned project deliverables including but not limited to hardware, financial and commercial outputs, quality documentation, dispute management, customer satisfaction and on time delivery.Management of assigned projects under the guidance and supervision of the manager of the department in support of the objectives of the company's overall business plans and strategies to ensure satisfaction of the customer.
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